CHRISTMAS RETURNS POLICY
We have extended our returns window to 12th January 2024 for unwanted items purchased between 1st November and 24th December.
All orders placed before 3pm Monday to Friday are shipped the same day. Orders placed after 3pm on Friday, Saturday and Sunday are shipped on Monday.
UK and overseas orders are shipped by DPD, DHL and Royal Mail special delivery. Delivery charges are a follows:
We insure each purchase during the time it is in transit until it is delivered to you. You will need to sign for your purchase, so it is important to use a delivery address where you will be available to sign, or somebody you trust can sign for it.
Most orders will be dispatched within 1 working day subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or items are out of stock. Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.
This is a free service if you wish to collect your order from our Notting Hill office in person. Please bring along a copy of your order, and to prevent fraud we are unable to release your order without seeing your payment card. Our office address is: Beach Cafe, Grand Union Studios, 332 Ladbroke Grove, London, W10 5AD.
We offer free easy returns for UK and EU orders, if unsuitable items are returned to us within 14 days of delivery date . Simply fill in the returns form enclosed with your order send the unsuitable items back to us. All items must be returned in their original condition, without having been worn, washed or altered with tags still attached
A free returns label will be included with your order, simply affix this to the parcel and take to your local Post Office. We recommend you keep the proof of postage, as we cannot be responsible for goods lost or damaged in transit without it. We offer one free return per order, any additional returns will need to be covered by the customer.
EUROPE & USA RETURNS
Should you need to return your purchase, you have 28 days from receiving your order. Please email email@example.com and we will send you a free DHL label, and you can book a free collection with DHL by visiting dhl.com, selecting your country to find the telephone number of your nearest DHL branch to organise collection, or drop of at your local DPD drop off point. We recommend you keep the proof of postage, as we cannot be responsible for goods lost or damaged in transit without it.
We do not offer free international returns, however you can make your own return using any secure service. We do recommend using a sign for service to provide proof of return. Returns should be sent to the following address -
Beach Cafe 1.12
Grand Union Studios,
332 Ladbroke Grove,
London, W10 5AD.
• All items must be returned in their original condition, without having been worn, washed or altered with tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
REFUNDING THE PURCHASE
Once the return has been checked by our team, you will receive an email regarding the returned items and your refund, which can take up to 10 working days to show on your account due to varying processing times between payment providers.
• The refund is always credited to the payment method with which the original purchase was made
• The refund is always credited in the same currency as the original purchase
• If the purchase was made with a gift card, a new gift card will be issued via email.
• The time it takes to receive your refund depends on the payment method or your credit card provider
• If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
• If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher
If you wish to exchange an item for a different size or style, please email or call to let us know. We will hold the new item if available, and dispatch it free of charge when the first item arrives back with us.
Any consignments refused by you the importer will incur a GBP £20 / EUR €24 / USD $25 fee and the actual cost of the shipment and it's return costs will be deducted from any refund.
We accept payments securely through Sage Pay using Visa, MasterCard, Maestro and American Express cards. Payments can also be made through PayPal & Amazon Pay. All payment details are held securely with your chosen payment provider, Beach Cafe do not have any direct access to payment details.
Beach Cafe uses server security software with SSL encryption to provide the safe transmission of your personal details. All card holders are subject to validation and authorisation by the card issuer. In extremely rare instances Beach Cafe may need to cancel your order, if this is the case you will be contacted via the contact details provided.