As we are working with a reduced team at the moment, we are unable to answer phone enquiries – please email [email protected] for any help with orders or deliveries.
This website (www.beachcafe.com), is owned by and operated by or on behalf of Beach Cafe International Ltd. If you have any questions regarding the website or these terms and conditions, you can contact us by by email at [email protected] or by post using the address given below.
Beach Cafe 1.12
Grand Union Studios
332 Ladbroke Grove
Company Registration Number: 11453557
VAT Registration Number: 948782364
We have taken great care to ensure that the Items on our website are presented as accurately as possible. However colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual Item is absolutely accurate.
All orders placed before 3pm Monday to Friday are shipped the same day. Orders placed after 3pm on Friday, Saturday and Sunday are shipped on the Monday.
UK and overseas orders are shipped by DPD, DHL and Royal Mail special delivery. Delivery charges are a follows:
Standard UK delivery (2-3 days) Over £200 FREE or £5 for less
Next day UK delivery (received before 3pm) £8
London Same Day Delivery (Monday to Friday) £15
Europe (2-4 days) Over 200€ FREE or £10 for less
USA (2-3 days) Over $200 FREE or £15 for less
International (4-6 days) Over £200 FREE or £20 for less
We insure each purchase during the time it is in transit until it is delivered to you. You will need to sign for your purchase, so it is important to use a delivery address where you will be available to sign, or somebody you trust can sign for it.
Most orders will be dispatched within 1 working day subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or items are out of stock. Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.
We offer free easy returns if unsuitable items are returned to us within 14 days of delivery date (28 days for international orders). Simply fill in the returns form enclosed with your order send the unsuitable items back to us. All items must be returned in their original condition, without having been worn, washed or altered with tags still attached.
You will find a free returns label included with your order, simply affix this to the parcel and take to your local Post Office. We recommend you keep the proof of postage, as we cannot be responsible for goods lost or damaged in transit without it. We offer one free return per order, any additional returns will need to be covered by the customer.
Should you need to return your purchase, you have 28 days from receiving your order. There will be a DHL or DPD label enclosed within your order and you can book a free collection with DHL by visiting dhl.com, selecting your country to find the telephone number of your nearest DHL branch to organise collection. We recommend you keep the proof of postage, as we cannot be responsible for goods lost or damaged in transit without it. We offer one free return per order, any additional returns will need to be covered by the customer.
To make a return from outside the UK or the EU, you can return using any secure means, we recommend using a sign for service to provide proof of return.
Beach Cafe 1.12
Grand Union Studios,
332 Ladbroke Grove,
London, W10 5AD.
• All items must be returned in their original condition, without having been worn, washed or altered with tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
REFUNDING THE PURCHASE
Once the return has been checked by our team, you will receive an email regarding the returned items and your refund, which can take up to 10 working days to show on your account due to varying processing times between payment providers.
• The refund is always credited to the payment method with which the original purchase was made
• The refund is always credited in the same currency as the original purchase
• If the purchase was made with a gift card, a new gift card will be issued via email.
• The time it takes to receive your refund depends on the payment method or your credit card provider
• If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
• If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher
All payment details are held securely with your chosen payment provider, Beach Cafe do not have any direct access to payment details.
Beach Cafe uses server security software with SSL encryption to provide the safe transmission of your personal details. All card holders are subject to validation and authorisation by the card issuer. In extremely rare instances Beach Cafe may need to cancel your order, if this is the case you will be contacted via the contact details provided.
By submitting an order through our website you represent and warrant that the payment details provided are valid and correct, and when your order is accepted and processed by us, payment will be made in full.
For further information please visit the Privacy page.
If you are placing an order from outside of the UK & EU, including USA, Canada, Australia, Switzerland, Hong Kong, The Channel Islands or any other countries outside of the EU, UK TAX will be deducted from your order at the checkout.
As the recipient from outside of the UK & EU, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival.
GIFT CARDS & CREDIT NOTES
Gift cards are valid for 12 months from the date of purchase. Credit notes created out of good will are valid for 3 months. To redeem, enter your code into the designated field at the checkout.
All remaining balances exceeding the gift card or credit note, must be paid in full using a credit or debit card. If the balance on your gift card / credit note exceeds the order amount, you may use the same code for your next purchase.
Only one gift card or credit note can be used per order and cannot be used in conjunction with any other discounts or offers. Gift Cards cannot be returned or refunded.
If you return an order in full or partially that was purchased using a gift card or credit note, a new gift card will be issued for the refund amount via email. The original expiry date of the gift card / credit note will remain.
Beach Cafe reserves the right to block the gift card or credit note if misused. Beach Cafe is not responsible if a gift card / credit note is lost or used without your permission.
You may receive discount codes from us via email, on-site or via promotional materials. Discount codes cannot be used in conjunction with gift cards or credit notes. Only one discount code can be used per order.
When an order is placed using a discount code and contains a number of items, the value of the discount is spread over each item according to the value of that item.
If you return an order where a discount code was used, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
Given the unpredictability of technology and the online environment, Beach Cafe make no promise that our website will be uninterrupted or entirely error free, or free of viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
The content of our website is presented, "as is", and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our website, withdraw any part of our site or to update product information at any time if we consider it necessary.
Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.
This website is controlled and operated by Beach Cafe in the UK. These terms and conditions and all matters connected with any order you place in our website are governed by English law.
This website is owned and operated by Beach Cafe, London, United Kingdom. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Beach Cafe and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Beach Cafe.
We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website.